Customer Success Account Manager
Core
Connect technology strategies to business outcomes by building trusted relationships with customer executives and driving technology adoption, business value realization, and customer growth.
Role type
Senior Customer Success Account Manager
Builds
Customer success plans, executive business reviews, and strategic engagement outcomes
Domain
Enterprise technology, cloud solutions, AI, cybersecurity, and digital transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic thinking, problem solving, negotiation, influence, executive communication, storytelling, collaboration, customer-centric mindset, accountability, stakeholder management, cloud computing knowledge, AI knowledge, cybersecurity knowledge, data solutions knowledge, digital transformation knowledge, technology adoption driving, business value realization, customer growth driving, opportunity identification, business planning, pipeline generation, solution adoption management, expansion opportunity identification, resource coordination
Preferred skills
Relevant industry certifications in cloud, cybersecurity, project management, or customer success
Technologies
Cloud platforms, AI frameworks, cybersecurity tools, data analytics platforms, digital transformation tools
Responsibilities
Develop and execute Customer Success Plans aligned to customer business priorities. Lead executive business reviews and strategic customer engagements. Proactively identify risks and develop mitigation plans. Partner with sales teams to develop and accelerate cloud growth opportunities. Contribute to pipeline generation by uncovering new business needs and transformation initiatives. Coordinate resources across sales, technical, consulting, support, and partner teams.
Seniority
Senior, hands-on IC