Senior Azure ACE Engineer
Core
Senior engineer responsible for managing the customer solution lifecycle, conducting deep root cause analysis on complex escalations, and acting as the primary technical escalation resource for enterprise customers.
Role type
Senior IC Azure Cloud Support Engineer (Solution Lifecycle & Escalations)
Builds
Optimized customer environments, resolution plans for complex issues, and feedback loops to product teams for service reliability improvements.
Domain
Cloud Computing (Azure), Enterprise IT Support, Customer Success
Deliverable
client delivery
Required skills
Deep root cause analysis, complex issue resolution, cross-functional stakeholder management, technical troubleshooting, customer feedback synthesis, impact analysis, solution lifecycle management, cloud architecture knowledge, data platform expertise.
Preferred skills
Experience with Azure Kubernetes Service, Big Data technologies, IoT suite, and mobile app support.
Technologies
Azure Kubernetes Service, SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory, Cosmos DB, Redis Cache, Service Bus, Event Hub, IoT suite, Mobile Apps
Responsibilities
Conduct deep root cause analysis of complex customer escalations and convert them into improvement opportunities. Act as the primary escalation resource for highly complex technical issues. Synthesize customer feedback to identify feature gaps and drive resolutions with engineering and product teams. Lead coordination with stakeholders to develop mechanisms that improve customer health engagement. Provide guidance to customers on implementing new versions and optimizing their environments. Represent the team on complex issues and answer a wide variety of technical questions.
Seniority
Senior, hands-on IC