Gestionnaire de compte de réussite client / Customer Success Account Manager
Core
Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders.
Role type
Customer Success Account Manager
Builds
Customer Success Plans (CSPs) aligned with account plan priorities and bookable programs of work
Domain
IT Services / Professional Services
Deliverable
client delivery
Required skills
Customer success, solution delivery, practice management, customer-facing consulting, portfolio management, retention and churn analysis, program planning, program reviews, engagement prioritization, technical stakeholder management
Preferred skills
ITIL Foundation, Project Management (PMI), Change Management (Prosci), 3+ years in customer industry
Technologies
ITIL, PMI, Prosci
Responsibilities
Support delivery of program planning and customer-facing program reviews, prioritize engagements, collaborate with key technical stakeholders to address agreed-upon customer outcomes, align Customer Success Plans with account plan priorities, develop initiatives and programs of work, contribute to achieving agreed customer outcomes and account priorities
Seniority
Mid-level, hands-on IC
