Principal Customer Experience Program Manager
Core
Develop partner-specific strategies and drive partner selection/expansion to increase the install base health of top partner-managed Windows customers.
Role type
Principal Customer Experience Program Manager
Builds
Partner-managed Windows customer ecosystems
Domain
Enterprise software / Windows ecosystem / Strategic partnerships
Deliverable
product features
Required skills
strategic partnership management, partner enablement, deployment and change management, stakeholder influence, product roadmap alignment, data analysis, requirements gathering, feedback translation
Preferred skills
experience with external customers and partners, executive-level presentation skills
Technologies
Windows
Responsibilities
Drive partner selection and expansion decisions; Equip partners with value propositions and roadmap; Collaborate on defining success conditions and resolving deployment blockers; Translate partner/customer feedback into product recommendations; Lead end-to-end deployment and adoption initiatives for enterprise customers.
Seniority
Principal, strategy & mentorship
