Customer Success Account Mamanger
Core
Support foundational relationships with key partner stakeholders and technical professionals to enable quality solution delivery, partner capability development, and business growth.
Role type
Customer Success Account Manager
Builds
Partner Success Plans (PSPs), bookable programs of work, and partner-facing program reviews
Domain
IT Services / Partner Ecosystem
Deliverable
client delivery
Required skills
Partner relationship management, solution delivery, program planning, stakeholder engagement, technical knowledge, industry knowledge
Preferred skills
ITIL Foundation certification, Project Management certification
Technologies
N/A
Responsibilities
Align PSPs with account plan priorities, develop bookable programs of work, support program planning and partner-facing program reviews, prioritize engagements, engage key technical stakeholders to achieve agreed partner outcomes
Seniority
Mid-level, hands-on IC