Customer Success Account Manager (Partner)
Core
Deliver end-to-end post-contract services and support to Microsoft's strategic partners to accelerate their realization of customer value on the Digital Cloud platform.
Role type
Senior Customer Success Account Manager (Partner)
Builds
Microsoft Digital Cloud platform solutions and partner ecosystem growth
Domain
Cloud services / IT Service Management / Strategic Partnerships
Deliverable
client delivery
Required skills
Customer success, solution delivery, practice management, customer consulting, portfolio management, stakeholder management, strategic planning, resource coordination, business acumen, industry knowledge
Preferred skills
8+ years in customer success/solution delivery, 3+ years in specific industry verticals, Microsoft/Azure/M365 certifications, ITIL Foundation, PMP, Prosci Change Management
Technologies
Microsoft Digital Cloud platform, Azure, Microsoft 365
Responsibilities
Build relationships with partner stakeholders to drive solution delivery and business growth; Align partner business goals with Microsoft product portfolio and strategic investments; Lead partner success plans and program management to ensure agreed outcomes; Enhance partner technical capabilities and identify digital transformation opportunities.
Seniority
Senior, hands-on IC with strategic leadership
