Senior Program Manager - Operation Framework Modernization
Core
Lead end-to-end modernization of the seller support framework, integrating AI/automation, reengineering workflows, and managing compensation administration to improve speed, quality, and compliance.
Role type
Senior Program Manager (Operations & Sales Operations)
Builds
Modernized seller support framework, streamlined operational processes, and new support capabilities/tooling
Domain
Sales Operations, Compensation Administration, Business Process Modernization
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Program management, business process reengineering, AI/automation strategy, stakeholder management, data-driven decision making, compensation administration, cross-functional leadership, change management, SLA/KPI management
Preferred skills
Experience with D365, Power Platform, Customer Engagement, coding/data tooling, global team management, managed service provider coordination
Technologies
D365, Power Platform, Customer Engagement
Responsibilities
Assess current-state processes and design target operating models; identify and pilot AI/automation solutions; partner with engineering and data teams across the development lifecycle; reengineer business desk workflows and establish audit-ready documentation; manage compensation administration for accurate execution; drive adoption of new processes and provide executive-level advocacy; report on modernization outcomes and risks.
Seniority
Senior, hands-on IC with strategic leadership