Technical Support Engineering
Core
Leads cross-team collaboration to resolve highly complex, cross-technology customer scenarios and drives process improvements using AI and feedback loops.
Role type
Senior Technical Support Engineering Lead
Builds
Efficient incident resolution processes and AI-enabled support capabilities
Domain
Enterprise Technology Support & Security
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Cross-technology troubleshooting, AI-assisted troubleshooting, security risk assessment, process improvement, mentoring, stakeholder management, secure data handling
Preferred skills
Advanced readiness program development, automation technique implementation, strategic business decision implementation
Technologies
C, C++, C#, Java, JavaScript, Python
Responsibilities
Lead cross-team collaboration for complex customer scenario resolution, mentor other engineers on case quality and AI tools, influence process improvements based on customer feedback, review technical solutions for security impact, develop advanced readiness materials and training content, monitor and respond to security management events
Seniority
Senior, hands-on IC with mentorship responsibilities
