Digital Account Manager - ITES
Core
Strategic account management and sales lifecycle leadership for enterprise agreements and cloud solutions, focusing on renewals, upsells, and maximizing customer engagement and satisfaction.
Role type
Senior Account Management Strategist
Builds
Enterprise agreements (EA) and cloud solution provider (CSP) renewals, upsell/cross-sell opportunities, and strategic growth plans
Domain
IT Services (ITES) / Cloud Solutions / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic account planning, sales lifecycle management, renewal negotiation, stakeholder mapping, cross-functional resource orchestration, customer environment assessment, forecasting, quota attainment, partner ecosystem management, digital engagement strategies, industry trend analysis
Preferred skills
Advanced customer satisfaction strategy, co-sell campaign creation, territory strategy development, board-level engagement, use case construction, digital channel innovation (social selling, webinars)
Technologies
MSX D365
Responsibilities
Lead strategic prioritization of accounts and drive cross-functional execution to exceed revenue targets; Manage and optimize renewal processes for enterprise and cloud solutions; Conduct deep-dive assessments of customer environments to identify growth opportunities; Act as a trusted advisor to influence internal strategies and drive business outcomes; Orchestrate resources and partners to deliver comprehensive success plans; Lead digital engagement initiatives and proactive outreach; Mentor team members on account strategies and collaboration.
Seniority
Senior, hands-on IC with strategic leadership
