Customer Success Account Mgmt
Core
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy; leads strategic execution of program planning and customer-facing reviews to drive operational health, security, and business transformation.
Role type
Senior IC Customer Success Account Management
Builds
Customer success plans, bookable programs of work, and strategic engagement models for enterprise clients.
Domain
Information Technology / Enterprise Software Services
Required skills
Stakeholder engagement strategy, executive-level influence, security and resiliency planning, consumption milestone accountability, blocker mitigation, resource orchestration, strategic decision-making influence, business value conversation leadership, cross-cloud technology alignment.
Preferred skills
None stated.
Technologies
None stated.
Responsibilities
Build and coach others on customer engagement strategy and models; identify and map internal roles to customer priorities; lead business value conversations at customer executive levels; proactively identify, monitor, and mitigate blockers to consumption; mobilize resources to ensure delivery on Customer Success Plans; partner with customers to identify growth opportunities and drive adoption; lead escalation management and communications for delivery programs.
Seniority
Senior, hands-on IC with coaching responsibilities
