Customer Success Manager (EMEA & APAC)
Core
Lead and scale a high-performing Customer Success team to drive adoption, retention, and expansion for enterprise customers using self-hosted AI development infrastructure.
Role type
Senior Manager, Customer Success (Team Lead)
Builds
Scalable customer success programs, playbooks, and operating rhythms for enterprise clients
Domain
SaaS, Developer Tools, AI Infrastructure, Cloud Security
Required skills
Team leadership and coaching, Strategic account management, Cross-functional partnership, Data-driven decision making, Process building, Executive communication
Preferred skills
Experience with developer tools, DevOps, Kubernetes, Terraform, AI coding agents, High-growth tech scaling
Technologies
Kubernetes, Terraform, Cloud platforms, AI coding tools
Responsibilities
Lead and mentor a team of Customer Success Managers, Own team-level outcomes (adoption, health, ARR, NRR), Partner with Sales/Product/Engineering, Develop scalable strategies and playbooks, Serve as executive sponsor for key accounts, Identify risks and expansion opportunities, Represent customer voice in product strategy
Seniority
Senior, hands-on IC with management responsibilities
