Technical Support Engineer- Azure VM
Core
Investigate and resolve customer technical issues for Azure VMs, supporting 24x7 business-critical operations.
Role type
Technical Support Engineer
Builds
Customer issue resolution and support for Azure VM infrastructure
Domain
Cloud Infrastructure (Azure)
Deliverable
client delivery
Required skills
Azure VM troubleshooting, shift work flexibility, Mandarin (fluent), English (confident), technical support experience
Responsibilities
Investigate and solve customer technical issues, collaborate across teams using troubleshooting tools, participate in building communities with peer delivery roles, develop technical proficiency through training
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## About the role
- You own, investigate and solve customer technical issues.
- You collaborate within and across teams, leveraging troubleshooting tools and practices.
- You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Demonstrated flexibility to support business critical 24x7 operations through scheduled shift rotations, including weekends and public holidays.
## Requirements
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
- OR 3+ years of technical support, technical consulting experience, or information technology experience
- Mandarin Language: fluent in reading, writing and speaking.
- English Language: confident in reading, writing and speaking.
- Demonstrated flexibility to support business critical 24x7 operations through scheduled shift rotations, including weekends and public holidays.
## What we offer
- This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
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