Senior Support Engineer
Core
Triage real-time support issues, investigate incident root causes, implement resolutions, and communicate status updates to clients.
Role type
Senior Support Engineer
Builds
Incident resolutions and proactive reliability improvements
Domain
Cloud infrastructure (Azure) and Linux systems
Required skills
Azure, Linux, network configuration, network analysis, incident management, root cause analysis, technical documentation, client communication, problem-solving
Preferred skills
AI tools for code/document analysis
Responsibilities
Triage real-time support issues, verify symptoms and impact, determine ownership for further investigation, investigate incident root causes and implement resolutions, monitor incident progress and communicate status updates to clients, implement proactive changes to improve reliability and observability, participate in technical reviews and present ideas to the team, complete incident reports with recommendations for ongoing mitigation, implement solutions in partnership with core development teams, document system architecture and configuration and deployment processes
Seniority
Senior, hands-on IC
