Bilingual/ Mandarin Technical Account Manager, ES - CN-AWS, ES - CN, AWS Enterprise Support
Core
Bilingual Technical Account Manager providing strategic technical guidance and acting as the primary technical advisor for Mandarin-speaking enterprise customers adopting AWS and Generative AI solutions.
Role type
Senior Technical Account Manager (Enterprise Support)
Builds
Trusted advisor relationships and operational readiness for customers using AWS cloud services and AI/ML workloads.
Domain
Cloud Computing, Generative AI, Enterprise Support
Required skills
Full professional proficiency in Mandarin (speaking and writing), Strong working proficiency in English, 3+ years technical engineering experience, Troubleshooting distributed systems (compute/storage/networking/databases/DevOps/big data/security), Strategic technical guidance, Customer relationship management, Architecture review, Service disruption analysis.
Preferred skills
Experience with AWS services, Experience in internal enterprise or external customer-facing environment as a technical lead.
Technologies
AWS, Amazon Bedrock, SageMaker, GPU infrastructure, Cloud services, Generative AI.
Responsibilities
Act as a single point of contact for Enterprise Support customers, Provide strategic technical guidance across the full cloud adoption lifecycle, Make recommendations on how new AWS offerings fit into customer strategy, Complete analysis and present periodic reviews of operational performance, Provide detailed reviews of service disruptions metrics and prelaunch planning, Champion and advocate for customer requirements within AWS, Participate in customer meetings (onsite or remote), Leverage customer resolution tools to facilitate rapid resolution, Work directly with AWS service engineers to resolve issues, Available for non-business hours support for urgent issues.
Seniority
Senior, hands-on IC