Customer & Partner Engagement Manager

## About the role Develop, maintain, and continuously improve customer and partner engagement strategies aligned to team goals and objectives. Build and run a consistent engagement framework that improves how executive interactions are prioritized, prepared, and followed through. Prioritize executive time with the right customers and partners, ensuring engagements are strategic, timely, and impactful. Manage the rhythm for executive-sponsored accounts, including engagement plans, strategic customer insights, and efficient tracking of actions for business impact. Ensure each engagement is grounded in clear objectives, relevant business context, defined decision points, and desired outcomes. Translate executive commitments into structured action plans, drive accountability, and ensure timely follow-up with account teams and stakeholders. Maximize customer, partner, and field engagements during domestic and international travel, aligning with local teams and stakeholders on site visits, leader preparation, and follow-up actions. Support a global leader by working effectively across markets, time zones, and cultures. Work directly on complex sales deals with customers, demonstrating a understanding of deal structuring, negotiation, and closing. Provide guidance and support to field and sales teams on best practices for deal execution throughout the sales cycle. Collaborate across teams, apply sound business judgment to frame tradeoffs, risks, and decision paths in high-stakes deal and engagement scenarios. Provide clear problem framing and recommended paths to resolution for complex, high-visibility issues. Coordinate and drive to closure customer issues and actions directed to the leader, conducting due diligence, organizing resources, and engaging the right owners or subject matter experts for resolution. Cultivate and nurture relationships with internal stakeholders, customers, and partners. Coordinate and prioritize with account teams on executive engagement strategy, including requests for senior leadership involvement. Influence stakeholders across teams to align on engagement priorities, narrative, and desired outcomes for executive interactions. Actively participate and collaborate across the Senior Leader's Office with the willingness to step in and support broader Office priorities as needed. Ensure alignment with field landing strategy and priorities for smooth execution and capability building. ## Requirements - 5+ years' experience in customer- or partner-facing roles in field sales, executive engagement, business operations, or related commercial roles, OR equivalent experience - Proven ability to drive cross-functional alignment and operate effectively in a matrix environment, including program and project management skills, and the ability to manage multiple priorities and drive disciplined follow-through. - Experience supporting executive-level customer and partner engagements tied to strategic accounts and business outcomes; strong judgment and commercial acumen to assess risk, connect work to priorities, and guide decisions in a fast-paced environment - Executive presence with ability to build trust and influence globally across cross-functional stakeholders, operating independently while aligning diverse perspectives to drive effective engagement outcomes - Ability to synthesize customer, partner, and field signals into actionable recommendations that strengthen engagement strategy and execution - Comfortable operating autonomously and in ambiguity; able to move quickly and make sound decisions in a fast-paced environment. - Experience building practical frameworks or playbooks that improve engagement effectiveness (with familiarity using data or AI tools to enhance insights and execution). - Willingness to step in to cover for other Office colleagues by taking on activities or initiatives not directly related to the customer engagement portfolio.