Digital Support Specialist Manager

## Overview At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. ## About the Role As a member of the Unified Sales team, you will be working with a team of Specialized sales resources to provide and sell the best-in-class support offerings to our Mid-Market and Corporate customers, contributing to build the momentum for digital transformation for our customers and partners as well as Microsoft itself. The SME&C Digital Support Specialist Manager will lead by example towards the specialized sales resources, drive the team to close new business throughout the territories, and coaches on building upsell and cross sell engines in collaboration with the SME&C teams and the Digital Sales Units. This opportunity will allow you to accelerate your career growth, honing your solution sales leadership and collaboration skills, and deepening your cloud expertise. ## About Us Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. ## Responsibilities ### Sales Execution - Acts as a thought leader across solution areas to advise team on customer digital transformation, drive the importance of robust deployment and creating business value for customers by identifying and facilitating removal of blockers to consumption through partnering with internal and external stakeholders ### Scaling & Collaboration - Leads the sales orchestration to proactively drive deal closure by identifying and aligning internal stakeholders as well as leveraging and expanding relationships with Account Team leadership ### Technical Expertise - Coaches team leveraging competitor and offering knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal ### Sales Excellence - Drives the end-to-end sales and delivery success of the assigned territory; enforces forecasting for accounts and reviews team portfolio and territory plans to ensure intentional selling aligned with strategic priorities aimed at maintaining levels of client satisfaction ## Qualifications ### Required/minimum qualifications - Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 7+ years of technology-related sales or account management experience OR 9+ years of technology-related sales or account management experience ### Additional or preferred qualifications - Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 8+ years of technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND 10+ years of technology-related sales or account management experience OR 11+ years of technology-related sales or account management experience - 6+ years of solution or services sales experience - 3+ years of people management experience ## Digital Solution Area Specialists - M5 - The typical base pay range for this role across the U.S. is USD $62.16 - $105.96 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $80.67 - $115.29 per hour. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay - This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. ## Equal Opportunity Statement - Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. - If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.