Dynamics 365 Sales & Service Solution Engineer
Core
Lead technical pre-sales and solution strategy for Dynamics 365 Sales & Service and competing CX solutions for Japanese enterprise accounts, from executive briefings to deal closure.
Role type
Senior Technical Pre-Sales Solution Engineer
Builds
Cloud-based customer experience solutions (Dynamics 365, Salesforce, ServiceNow, etc.)
Domain
Enterprise Customer Experience (CX) and Business Applications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical pre-sales or consulting experience, Dynamics 365 Sales/Service expertise, Enterprise CX solution knowledge, Solution strategy design, Executive presentation skills, Japanese fluency, Pipeline management, Cloud solution design
Preferred skills
Experience with Salesforce, ServiceNow, Zendesk, HubSpot, FastHelp, Genesys, Avaya, Five9
Technologies
Dynamics 365, Power Platform, Copilot Studio, Salesforce, ServiceNow, Zendesk, HubSpot, FastHelp
Responsibilities
Lead customer envisioning sessions, solution demos, POCs, and Proof-of-Value engagements; Partner with account executives on account planning, qualification, RFP/RFI responses, and competitive positioning; Deliver executive briefings to C-level leadership; Handoff qualified opportunities to SI partners for implementation
Seniority
Senior, hands-on IC
