Senior Customer Business Outcomes Specialist, Canada

## About the role * Enhance account plans through direct customer facing outcome-focused selling and planning based on customer priorities and industry trends that lead to new opportunity creation * Ensure transition of net new opportunities, and work with account teams to drive deal closure * Work with account teams and partners to link business outcomes to workloads and corresponding consumption plans leading to accelerated consumption ## Competitive & Industry (ISVs, Digital Natives) Knowledge * Leverage network of industry experts & content to stay informed on trends, competitors, and customer priorities to drive deeper, relevant customer engagement * Leverage industry and customer insights to influence internal teams, guide customers, and develop competitive solutions that grow revenue * Collaborate with executive customer stakeholders to clearly articulate business value and advance transformation initiatives ## Requirements * Bachelor's Degree AND 10+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience. * 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives. * 8+ years experience closing large, complex agreements/deals. * 2+ years experience in leading and driving Digital transformation with large and complex enterprise customers in telecommunications, media and entertainment industries. * 3+ years of experience in stakeholder management, cross group collaboration and related to drive strategy, planning and business outcomes for enterprise customers and partners. ## Nice to have * Workshop facilitation, outcome-based selling, basic financial modelling, fluency in engaging with C-level executives * Proficiency in digital whiteboards, leveraging AI for research, building business cases & the art of story telling * Telecommunications, Media, and Entertainment Industry knowledge with deep understanding of the value chain and how AI is transforming the industry * Applying critical thinking, Innovative problem-solving, with capability to align diverse stakeholders toward shared objectives, as well as managing ambiguous situations ## What we offer * Strategy / digital transformation consulting * Strategic account management or customer success roles with enterprise-level organizations, including exceeding core metrics or attainment objectives * Proven ability to structure enterprise agreements across multiple products and services that include a mix of licensing, cloud consumption, and support * Experience in managing deal flow across sales stages in a customer relationship management toolset * Exceptional communication, collaboration, and leadership skills across geographically dispersed teams * Proficiency in synthesizing complex information and transforming it into actionable insights