Senior Customer Business Outcomes Specialist, Canada
Core
Drive business outcomes and deal closure for enterprise customers in telecommunications, media, and entertainment through outcome-focused selling, strategic account planning, and digital transformation initiatives.
Role type
Senior Strategic Account Manager / Customer Success Lead
Builds
Enterprise agreements, consumption plans, and transformation roadmaps for large clients
Domain
Telecommunications, Media, and Entertainment
Deliverable
client delivery
Required skills
outcome-based selling, strategic account management, complex deal negotiation, digital transformation leadership, C-level stakeholder management, business case development, financial modeling, workshop facilitation, AI research utilization
Preferred skills
industry value chain knowledge, innovative problem-solving, cross-functional collaboration, CRM proficiency
Technologies
digital whiteboards, CRM toolsets, AI research tools
Responsibilities
Enhance account plans based on customer priorities and industry trends; transition net new opportunities and drive deal closure; link business outcomes to workloads and consumption plans; leverage industry insights to influence internal teams and guide customers; collaborate with executives to articulate business value and advance transformation initiatives.
Seniority
Senior, hands-on IC with strategic influence
