Technical Customer Success Account Manager
Core
Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
Role type
Technical Customer Success Account Manager
Builds
Customer Success Plans and bookable programs of work
Domain
Technology services / Customer Success
Deliverable
client delivery
Required skills
project or program management, service delivery, stakeholder engagement, executive communication, relationship management, retention and churn analysis
Preferred skills
partnerships with account team leaders, guidance from experienced colleagues
Responsibilities
Align with the account team to link Customer Success Plans with account plan priorities, develop bookable programs of work, support delivery of program planning and customer-facing program reviews, prioritize engagements, engage with key technical stakeholders to address agreed-upon customer outcomes, identify potential retention issues in the customer portfolio