Solution Specialist, Manager

## About the role Join our AI Workforce Digital Solution Area Specialist and Digital Solution Engineer team for a leadership role. Guide strategy development and sales wins through coaching and care, achieving AI Workforce goals. Drive transformations, deploy solutions, and create value. Lead teams, develop strategies and ensure execution, partnering for success. Foster practices, oversee business across regions, meet targets, and engage with corporate leadership. Lead team through the AI Transformation with domain technical expertise demonstrating solution capabilities. You will report into the AI Business Solutions Sales Leader (STU M2), aligning your team's execution with broader SME&C Corporate priorities across both AI Workforce and AI Biz Process. This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise. ## Requirements - Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 7+ years of technology-related sales or account management experience - OR Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 8+ years of technology-related sales or account management experience - OR Bachelor's Degree in Information Technology, or related field AND 10+ years of technology-related sales or account management experience - OR 11+ years of technology-related sales or account management experience - 6+ years of solution or services sales experience - 3+ years of people management experience ## What we offer - Accelerate your career growth - Hone your solution sales and collaboration skills - Deepen your cloud expertise - Be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do - Thrive in a fast-paced, digital-first environment ## About us At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Enterprise sellers and Channel sales teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it's a culture of innovation, opportunity, and inclusivity. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. ## Key Responsibilities - Hold team accountable to meet operational standards and rigor to maintain reporting accuracy for key center metrics - including response rates, prospecting activity tracking, pipeline, conversion, velocity, and accuracy. - Encourage adoption of program processes, procedures, and tools to provide accurate on-time reporting that maximizes attainment of strategic goals and delivers business insights, trends, and analysis. - Share best practices, learnings, and customer insights with stakeholder groups to elevate team capabilities, invest in seller and managers development and skilling to drive change based on insights. - Coach your team to collaborate and leverage internal and external stakeholders to develop customer and partner relationships that build, expand and effectively progress opportunities and pipeline through the sales cycle within assigned territory. - Facilitate and lead internal communication with the account team and senior-level leadership to get support for your team and eliminate barriers to success. - Effectively lead your team through change, keeping them motivated and focused as customer needs and market conditions evolve in a digitally enabled environment.