Customer Success Manager
Core
Advocate for clients in the user authentication and background checks sector, guiding them from onboarding to full adoption to ensure maximum value and retention.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer adoption, retention, and revenue growth for authentication and background check solutions
Domain
Fintech / Identity Verification / Cybersecurity
Required skills
CRM platform expertise, business intelligence analysis, revenue growth strategy, relationship building, problem-solving, technical aptitude
Preferred skills
Identity verification industry experience, Brazilian Portuguese proficiency, startup environment experience
Technologies
HubSpot, Salesforce, ChurnZero, Gainsight
Responsibilities
Manage full customer lifecycle from onboarding to expansion, monitor customer health metrics to prevent churn, demonstrate ROI through reports and QBRs, identify upsell and cross-sell opportunities
Seniority
Mid-Senior, hands-on IC
