Product Support Representative
Core
Provide world-class technical support and customer success for Fieldguide's audit and assurance platform, acting as a trusted expert to maximize customer ROI and retention.
Role type
Product Support Representative (Go-to-Market)
Builds
Fieldguide platform for cybersecurity, privacy, and financial audit practitioners
Domain
Fintech / Cybersecurity / Audit & Assurance
Deliverable
client delivery
Required skills
technical troubleshooting, customer relationship management, product feedback advocacy, onboarding assistance, knowledge base maintenance, cross-functional collaboration
Preferred skills
Microsoft Office merge tags familiarity
Responsibilities
Respond to client requests for assistance, troubleshoot technical issues via email/phone/chat, guide customers through platform features, advocate for customer needs to Engineering/Product teams, assist in customer database setup, maintain online help resources and FAQs
Seniority
Mid-level, hands-on IC