Senior Manager Implementation and Onboarding
Core
Senior leader responsible for scaling implementation and onboarding teams, defining engagement models, and ensuring high-quality technical deployment for enterprise customers.
Role type
Senior Manager, Implementation and Onboarding
Builds
Scalable technical onboarding processes and high-performing implementation teams
Domain
Cybersecurity / Identity Management / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People management (managing managers), organizational design, capacity planning, strategic planning, cross-functional leadership, technical program management, stakeholder alignment
Preferred skills
Security/Identity domain expertise, SaaS implementation experience, AI tool adoption
Technologies
SSO, SCIM, directory services (AD, Okta, Azure AD), APIs, CLI tools, SaaS architectures
Responsibilities
Define and evolve engagement models and playbooks, lead and develop ICs and managers, act as senior escalation point for complex customer issues, align resources to business goals, provide leadership visibility on customer health and adoption trends
Seniority
Senior, hands-on IC with people leadership