Senior Customer Success Manager - SaaS (m/f/x)
Core
Ensure SaaS customers realize maximum value by analyzing usage, identifying adoption gaps, and proactively intervening to improve retention and satisfaction.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer adoption, value realization, and long-term retention for SaaS solutions
Domain
Logistics / Rail freight / TMS
Required skills
B2B SaaS Customer Success, enterprise account management, usage data analysis, stakeholder management, enablement/training design, contract lifecycle management, cross-functional collaboration
Preferred skills
Transport/logistics/rail freight/TMS domain experience
Technologies
HubSpot CRM
Responsibilities
Monitor and analyze product usage across the customer base to assess adoption and value realization; Identify deviations from expected usage and prioritize customers for proactive engagement; Design and deliver targeted enablement measures like trainings and workshops; Take strategic ownership of key enterprise customers including regular reviews; Act as feedback interface between customers and Product/Engineering; Own customer health and renewal readiness by tracking timelines and mitigating churn risks
Seniority
Senior, hands-on IC