Service Manager (all genders)
Core
Central point of contact between DATAGROUP and assigned customers, responsible for service delivery, SLA management, and solution design.
Role type
Senior Service Manager
Builds
IT services and operational support for enterprise clients
Domain
IT Services / Managed Services
Required skills
IT service management, SLA management, solution design, project coordination, escalation management, KPI monitoring, business case analysis
Preferred skills
ITIL certification, customer relationship management, economic efficiency optimization
Technologies
ITIL
Responsibilities
Coordinate service delivery and internal/external units, analyze customer needs and design technical solutions, monitor and optimize SLAs, manage escalations, ensure economic targets and KPIs
Seniority
Senior, hands-on IC