Customer Success Manager (m/w/d)
Core
Ensure customers successfully work with products from onboarding to long-term partnership expansion, acting as a trusted contact and internal voice.
Role type
Customer Success Manager
Builds
Customer relationships and product adoption for B2B clients
Domain
B2B SaaS / Customer Success
Required skills
proactive communication, upsell/cross-sell identification, project management, training delivery, data-driven KPI tracking, collaboration with cross-functional teams
Preferred skills
experience in B2B customer contact, knowledge of HubSpot CRM, familiarity with AI tools
Technologies
HubSpot, VisitReport, BusinessCards, LeadResearch, AI tools
Responsibilities
Communicate proactively with customers to ensure product success, identify upsell and cross-sell opportunities, design and execute customer projects with AI support, develop and conduct training materials, collaborate with Sales, Support, and Product teams, track and measure customer success KPIs