Technical Support Engineer
Core
Provide exceptional technical support for cloud infrastructure and financial operations (FinOps) to B2B customers, specifically assisting with Ocean (containerized applications) and Elastigroup (VM-based workloads) solutions.
Role type
Technical Support Engineer (SaaS)
Builds
Customer success for Flexera One platform integrations
Domain
Cloud computing, FinOps, Hybrid ITAM
Deliverable
client delivery
Required skills
Cloud provider experience (AWS, GCP, Azure), troubleshooting, diagnostic capabilities, knowledge of container technologies (Kubernetes), familiarity with deployment tools (ServiceNow, Jamf), SQL database knowledge
Preferred skills
AWS Cloud Practitioner or Azure Fundamentals certifications, familiarity with Kubernetes, Bachelor's degree in technical area
Technologies
AWS, GCP, Azure, Kubernetes, ServiceNow, Jamf, SQL
Responsibilities
Provide technical support via chat, email, phone, and screen shares; troubleshoot complex issues; create and maintain Knowledge Base articles; communicate defects and enhancement requests to Product Management and Engineering
Seniority
Mid-level, hands-on IC