Customer Support Engineer ll
Core
Provide technical support for Crusoe Cloud's sustainable, low-cost GPU compute power to customers in AI/ML, physics simulations, and computational biology.
Role type
Senior IC Cloud Support Engineer
Builds
Customer success and operational stability for high-performance GPU compute infrastructure
Domain
Cloud infrastructure / AI compute
Deliverable
client delivery
Required skills
Linux CLI, Git, Kubernetes, Slurm, Terraform, Grafana, public cloud platforms (AWS/Azure/GCP), incident triage, root cause analysis
Preferred skills
automation scripting, deep cloud platform expertise, complex problem solving
Technologies
Zendesk, Kubernetes, Slurm, Terraform, Grafana, AWS, Azure, GCP
Responsibilities
Provide technical support via Zendesk meeting SLAs and maintaining 95%+ CSAT; Participate in 24/7 on-call rotation for critical issues; Diagnose and resolve issues related to VMs, hardware failures, and scaling tests; Manage alert triage and node delivery testing; Collaborate with SRE, Networking, and Storage teams for RCA; Develop onboarding materials, knowledge base documentation, and SOPs
Seniority
Mid-level, hands-on IC
