Customer Success Engineer - Commercial
Core
Senior Customer Success Engineer owning a portfolio of Commercial accounts, driving adoption, retention, and expansion for a data security platform.
Role type
Senior IC Customer Success Engineer (Commercial)
Builds
Customer adoption, retention, and expansion for data security platform
Domain
Cybersecurity / Data Security / Cloud
Required skills
Portfolio management, consultative selling, onboarding & enablement, SQL, Python/scripting, cloud infrastructure, DLP, DSPM/CSPM, SIEM, API/web services, project management
Preferred skills
Bachelor's in CS, experience with vulnerability management, executive communication
Technologies
SQL, Python, Cloud environments, DLP, DSPM, CSPM, SIEM
Responsibilities
Own portfolio of Commercial accounts from onboarding to renewal; Serve as primary technical expert on the Cyera Platform; Drive customer adoption through onboarding and training; Design and deliver customized use cases aligned with business goals; Build joint success plans tying adoption to ROI; Partner with Sales on renewal and expansion; Troubleshoot technical issues; Advocate for customer feedback to influence roadmap; Conduct Quarterly Business Reviews; Mentor team members.
Seniority
Senior, hands-on IC