IT Service Delivery Manager
Core
Own the reliable and secure delivery of IT services across a network of 21+ early learning centres and the corporate Support Office.
Role type
IT Service Delivery Manager (hands-on leadership)
Builds
IT service operations, vendor management, and technology readiness for new centre openings
Domain
Education / Early Learning / Multi-site IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT service delivery ownership, team leadership, vendor/contract management, ITSM practices (incident/problem/change management), service level reporting, IT security fundamentals, multi-site operations management
Preferred skills
ITIL Foundation certification
Technologies
ITSM frameworks, childcare management platforms, HR/payroll platforms, endpoint security tools
Responsibilities
Own IT service delivery including helpdesk, incident, request, problem and change management functions; Set and report against service levels, response/resolution times, system availability and ticket backlog; Lead, coach and develop a small IT support team; Manage relationships with IT vendors, managed service providers, telecoms and software suppliers; Maintain operational oversight of core business systems and IT assets; Own technology readiness for new centre openings; Identify and lead continuous improvement initiatives
Seniority
Mid-Senior, hands-on IC with team leadership
