Senior Manager, IT Service Operations
Core
Lead IT service operations practices including incident, change, and problem management, CMDB data quality, and employee lifecycle processes for a growing company.
Role type
Senior Manager, IT Service Operations
Builds
Dependable IT services, operational controls, and regional coordination across APAC and EMEA
Domain
IT Operations / IT Service Management (ITSM)
Required skills
Incident management, Change management, Problem management, Major incident response, CMDB management, Employee lifecycle management, Cross-regional coordination, Service reporting, ITSM platform expertise
Preferred skills
ITIL certification, SOC 2/ISO 27001 readiness experience, Automated incident routing, Service mapping, Employee lifecycle workflow improvement
Technologies
ITSM platforms, CMDB, ESM platform, Monitoring tools
Responsibilities
Run and improve incident, major incident, change, and problem management; Lead critical incident response and root cause analysis; Establish change assessment and approval controls; Own service-management side of CMDB; Coordinate employee onboarding, moves, and offboarding; Provide local IT leadership for Pune site and coordinate regional issues across APAC and EMEA; Coach distributed IT staff on service practices
Seniority
Senior, hands-on IC with leadership responsibilities