IT Service-Koordinator (m/w/d)
Core
Central coordination and monitoring of IT services, acting as the interface between customers, service providers, and Raiffeisen IT.
Role type
IT Service Coordinator
Builds
IT service stability and quality for internal business units
Domain
IT Service Management (ITSM)
Deliverable
dashboards & analysis
Required skills
ITIL Foundation or higher, ITSM system experience, ticket system experience, incident/problem management, service reporting, KPI monitoring, requirement prioritization
Preferred skills
Project management, information security/compliance basics
Responsibilities
Coordinate and monitor IT services including SLAs, ensure service quality and availability, manage incidents and escalations, prepare and communicate service reports and KPIs, act as central contact for business units, prioritize requirements
Seniority
Individual Contributor, operational level