Junior Service Desk Agent (m/w/d)
Core
Monitoring and operating IT services in 24/7 shift operations, handling incidents, service requests, changes, and tasks, and providing remote support.
Role type
Junior Service Desk Agent
Builds
IT services and support for end-users
Domain
IT Operations / Service Management
Required skills
Incident management, Change management, Service management, Remote support, System monitoring, Analytical thinking, Problem-solving
Responsibilities
Monitor and operate IT services in 24/7 shift operations, Handle incidents, service requests, changes, and tasks, Provide remote support for troubleshooting, Monitor systems to ensure agreed service levels, Participate in process optimization and service quality improvement