Customer Success & Sales Specialist - Fluent in Ukrainian
Core
Manage and grow a large portfolio of small existing client relationships through outbound-led commercial engagement, retention, and cross-selling to maximize revenue.
Role type
Senior IC customer success & sales specialist
Builds
Long-term commercial agreements and expanded client value
Domain
Fintech / Cross-border payments
Required skills
Outbound sales, account management, business case development, financial analysis, forecasting, multi-channel strategy, negotiation, stakeholder presentation
Preferred skills
CRM platforms (Salesforce), payment industry knowledge, ERP/invoicing tools, B2B consultative selling, international client experience
Technologies
Salesforce, ERP, invoicing tools, data-driven platforms
Responsibilities
Perform outbound outreach to identify and activate opportunities, design multi-channel engagement strategies, drive retention and cross-selling initiatives, build success stories and business reports, lead educational webinars and workshops, own the end-to-end commercial process from demo to closing
Seniority
Mid-level, hands-on IC