Lead Customer Care (w/m/d)
Core
Leading and developing a Customer Care team to ensure reliable, solution-oriented customer support and efficient order processing in an industrial environment.
Role type
Senior IC Customer Care Team Lead
Builds
Customer support operations and order fulfillment processes
Domain
Industrial photonics / Defense
Required skills
Team leadership, operational process optimization, risk escalation, demand forecasting, ERP system usage, MS Excel, stakeholder collaboration
Preferred skills
Defense industry experience, export control knowledge
Technologies
SAP, MS Excel
Responsibilities
Lead and develop the Customer Care team, ensure efficient order processing, optimize operational processes, manage demand forecasting, collaborate with Sales and Logistics
Seniority
Senior, hands-on IC