Customer Service Manager
Core
Lead the Lakeside customer service team to manage overall performance, maximize customer satisfaction, increase sales, and reduce cycle time and cost for aerospace and defense clients.
Role type
Senior Customer Service Manager
Builds
Customer service operations, pricing strategies, and long-term agreements for mission-critical aerospace components
Domain
Manufacturing / Aerospace and Defense
Required skills
Leadership and coaching, Contract review and interpretation, Customer-specific pricing, Order administration, Forecasting, Performance reporting, MRP-system competency, Customer web-based portal competency
Preferred skills
Ability to meet UK export-control access requirements, Microsoft Office proficiency
Responsibilities
Supervise and mentor 4 customer account managers, Provide overall customer management including order entry and returns, Collect and analyze data to develop pricing and long-term agreements, Prepare quotations and manage turnaround time, Analyze trends and report on performance gaps, Provide continuous customer feedback on order status, Work with cross-functional teams on order updates, Maintain customer service databases and metrics, Support collection activities and export-control requirements, Support customer visits with up to 10% travel
Seniority
Senior, hands-on IC