Customer Service Representative
Core
Manage customer orders from entry to delivery, serve as the primary point of contact for customers, and coordinate with cross-functional teams to resolve issues efficiently.
Role type
Customer Service Representative (Order Management)
Builds
End-to-end order fulfillment and customer support processes
Domain
Semiconductor / Industrial Electronics
Required skills
Order management, customer support, cross-functional coordination, risk monitoring, complaint handling, process improvement, stakeholder management, problem-solving, attention to detail, analytical mindset
Preferred skills
Customer service experience, order management experience, planning experience, Microsoft Excel proficiency, European languages
Technologies
Microsoft Office (Excel)
Responsibilities
Manage customer orders from entry to delivery, serve as primary point of contact for customers, coordinate with Sales/Marketing/Supply Chain/Logistics/Finance/Quality, monitor order execution and identify risks, handle customer inquiries and complaints, contribute to continuous improvement initiatives
Seniority
Junior to Mid-level (1-2 years preferred) (via careerplan.io/jobs/563637173366053-customer-service-representative-at-stmicroelectronics)
