ANALISTA DE CUSTOMER SERVICE
Core
Operational support for customers and the sales team, processing and tracking sales orders to ensure delivery expectations are met.
Role type
Customer Service Analyst (Order Management)
Builds
Sales order fulfillment and delivery tracking
Domain
Industrial technology / Precision instruments
Required skills
ERP system management, order processing, cross-functional coordination, data accuracy, client communication, backlog management, risk signaling, report analysis
Preferred skills
Continuous improvement methodologies (Kaizen), daily meeting facilitation
Technologies
ERP systems
Responsibilities
Monitor sales portals and client systems for order receipt and analysis; Update and include sales orders in the ERP system; Register clients, sellers, and carriers in the ERP system; Track order flow with internal areas (Logistics, Planning, Procurement, etc.); Communicate order discrepancies and updates to clients and sales team; Support the sales team with operational activities; Manage the client portfolio and delivery schedules; Signal service risks to responsible areas; Support analysis of portfolio reports and service indicators.