Customer Success Manager — Japan
Core
Own post-sale customer strategy and relationships for a portfolio of customers in Japan and Korea, driving product adoption, retention, and growth.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Long-term customer partnerships and measurable business value
Domain
B2B SaaS (Cloud Storage/Security)
Required skills
B2B SaaS Customer Success, Account Management, Technical fluency, Stakeholder management, Strategic planning, Data analysis
Preferred skills
Renewal management, Executive business reviews, Channel partner management, CRM systems, Generative AI familiarity
Technologies
Dropbox platform, CRM, Health-scoring systems
Responsibilities
Build relationships with executive sponsors and technical administrators; Drive adoption and value realization; Engage with IT on security and configuration; Translate requirements into use cases; Lead strategic engagements and renewals; Partner with Sales to mitigate risks and identify growth.
Seniority
Senior, hands-on IC