Technical Account Manager, Commercial
Core
Own post-sale customer success for a portfolio of commercial customers, acting as the main technical advisor and front line for technical support to help them adopt Socket's open source security platform.
Role type
Senior Technical Account Manager (Commercial)
Builds
Repeatable onboarding playbooks, scripts, and automations that reduce time-to-value for enterprise customers.
Domain
Cybersecurity / DevSecOps / Open Source Ecosystems
Required skills
Technical account management, technical troubleshooting, CI/CD integration, code reasoning (JavaScript, Python, TypeScript), API/webhook integration, package management, security posture assessment, executive alignment
Preferred skills
Commercial/mid-market customer segment experience, SCA/dependency management tools, one-to-many customer program design, open-source contributions
Technologies
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana, GitHub Actions, Jenkins, CircleCI, Docker
Responsibilities
Lead technical onboarding for new enterprise customers from setup to full integration; Investigate and resolve integration, configuration, and compatibility issues; Conduct Quarterly Business Reviews with strategic customers; Translate complex product capabilities into practical, developer-friendly guidance; Build measurable customer success plans; Surface technical feedback and field intelligence to Product and Engineering
Seniority
Senior, hands-on IC
