Senior Manager of Success Architects
Core
Lead a distributed Asia Pacific team of Customer Success Architects and Managers to drive customer adoption, account health, and measurable outcomes for GitLab's DevSecOps platform.
Role type
Senior Manager, Customer Success (People Leadership)
Builds
Customer adoption, account health, and trusted advisor partnerships for enterprise DevSecOps software.
Domain
SaaS / DevSecOps / Customer Success
Required skills
People leadership, team coaching, stakeholder management, strategy execution, distributed team management, cross-functional collaboration, process improvement, resource planning, hiring management.
Preferred skills
Experience in DevOps, software development lifecycle, cloud technologies (AWS, GCP, Azure), container technologies (Kubernetes, Docker), application security (SAST, DAST).
Responsibilities
Lead team focused on adoption and account health; coach team members on development and career growth; partner with Sales and executives to align priorities; manage staffing and hiring; build senior-level customer relationships; support escalations; improve team processes and tools.
Seniority
Senior, hands-on IC
