Senior Customer Success Manager - APJ
Core
Post-sales primary point of contact for enterprise customers, leading onboarding, implementation, adoption, and driving time-to-value.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer adoption, retention, and expansion of Chainguard's open source security platform
Domain
Cybersecurity, Supply Chain Security, DevSecOps, Container Security
Deliverable
client delivery
Required skills
Enterprise customer success, technical account management, account management, customer advocacy, issue management, stakeholder management, product expertise, process building
Preferred skills
Early-stage startup experience, cloud computing (AWS, GCP, Azure), containers, Linux, regulatory compliance, vulnerability management
Technologies
Chainguard, AWS, GCP, Azure, Linux, containers
Responsibilities
Lead technical onboarding for new customers; Develop relationships with multiple levels of customer stakeholders; Collaborate with Edu team for training and education; Act as voice of customer to internal teams; Collaborate with support teams for issue resolution
Seniority
Senior, hands-on IC
