Enterprise Customer Success Manager (French speaker)
Core
Strategic Enterprise Customer Success Manager focused on reducing churn, facilitating product adoption, and driving expansion for large accounts in the open-source infrastructure and cloud sector.
Role type
Senior Enterprise Customer Success Manager
Builds
Customer retention, expansion revenue, and adoption of Canonical's open-source infrastructure products (Ubuntu, Kubernetes, OpenStack, etc.)
Domain
Open-source software, cloud infrastructure, data center technologies
Required skills
Native French, fluent English, complex software navigation, stakeholder management, project coordination, growth opportunity identification, process improvement, campaign management
Preferred skills
Salesforce, Jira, CRMs, Agile methodologies
Technologies
Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications
Responsibilities
Onboard new customers and introduce them to products; Coordinate complex projects with developers and IT managers; Collaborate with Sales and Field Engineering to deliver engagement plans; Manage a customer portfolio to identify growth or renewal risks; Run weekly customer and business reviews; Serve as a customer advocate to influence product roadmaps; Support customers via reactive ticket requests; Create digital campaigns targeting multiple customers
Seniority
Senior, hands-on IC
