Enterprise Customer Success Manager
Core
Develop trust with assigned enterprise customers to reduce churn, facilitate product adoption, and support expansion within existing accounts for Canonical's open-source infrastructure.
Role type
Senior Enterprise Customer Success Manager
Builds
Customer retention, adoption of Ubuntu Pro/MAAS/Landscape/Openstack/Kubernetes, and expansion of services for public cloud and silicon providers.
Domain
Open source software, cloud infrastructure, data center technologies
Required skills
Customer success management, complex software presentation, internal process improvement, cross-functional collaboration, agile methodologies, Linux OS knowledge, cloud computing, data applications, storage, networking, security, migration, IoT
Preferred skills
Salesforce, Jira, CRM experience, Spanish, Portuguese
Technologies
Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, Salesforce, Jira
Responsibilities
Onboard new customers and introduce products; coordinate complex projects with developers and IT managers; manage customer portfolios and identify growth/renewal risks; run weekly customer reviews; serve as customer advocate to influence product roadmaps; support reactive ticket requests; create multi-customer digital campaigns.
Seniority
Senior, hands-on IC
