Senior Customer Success Engineer
Core
Drive product adoption and ensure customer success for enterprise telemetry infrastructure through tailored 1:1 engagements and scalable 1:many initiatives.
Role type
Senior Scaled Customer Success Engineer
Builds
Digital enablement programs, webinars, workshops, and educational materials
Domain
Telemetry infrastructure, data observability, and security
Deliverable
dashboards & analysis
Required skills
Data observability and security knowledge, troubleshooting complex technical issues, creating technical content, strategic customer engagement, data analysis, churn mitigation, process automation
Preferred skills
Cloud provider experience (AWS, Azure, GCP), customer success platform familiarity (Gainsight), multi-lingual capabilities (French, Spanish, German)
Technologies
SIEM, APM, logging, metrics, Gainsight, AWS, Azure, GCP
Responsibilities
Develop and deliver enablement materials to boost product adoption, act as a trusted technical advisor for troubleshooting, collaborate on 1:many content initiatives, engage strategically with customers to align business needs with product capabilities, serve as a feedback loop for product enhancements, analyze customer data to optimize engagement strategies, identify churn risks and develop retention strategies, leverage automation to enhance efficiency, track and report on customer health and adoption metrics
Seniority
Senior, hands-on IC