North America Solutions & Services Leader
Core
Lead North America Market Solutions teams to drive ARR growth, retention, and customer experience across Sales, Professional Services, Solutions Consulting, and Customer Success.
Role type
Senior IC Solutions & Services Director (Regional Leader)
Builds
Regional market execution engine, channel enablement playbooks, and high-performance coaching culture for MSLs.
Domain
Enterprise Learning Technologies / L&D / Workforce Intelligence
Required skills
Enterprise PaaS sales and services leadership, MEDDPICC, ARR growth and retention strategy, Salesforce, Business Intelligence tools, C-suite engagement, operational rigor, forecasting, pipeline inspection, solution architecture, value-based selling, change management.
Preferred skills
Matrixed global organization experience, Learning technologies and L&D ecosystem knowledge, AI-enabled workforce transformation.
Technologies
Salesforce, Business Intelligence tools, AI-enabled workflows.
Responsibilities
Manage and coach Market Solutions Leaders (MSLs) across North America; ensure end-to-end customer lifecycle execution with MEDDPICC rigor; co-own regional revenue targets (ARR, retention, expansion, NPS); define operating models for shared/channel solution teams; drive adoption of AI-enabled workflows; partner with Product, Marketing, and Professional Services for cross-functional alignment.
Seniority
Senior, executive people leader