EMEA Solutions & Services Leader
Core
Lead EMEA Market Solutions Teams to drive ARR growth, retention, and expansion while overseeing the end-to-end customer lifecycle and guiding teams through organizational transformation.
Role type
Senior Director, Solutions & Services (EMEA)
Builds
Regional market solutions teams, channel enablement playbooks, and scalable support models for tier-2/3 customers.
Domain
Enterprise Learning Technologies / L&D / AI-native skills management
Required skills
Enterprise PaaS sales and customer success management, MEDDPICC and value-based selling, Salesforce and BI tools proficiency, C-suite executive engagement, operational rigor in forecasting and pipeline inspection, practice/system building for repeatable processes, EMEA market dynamics expertise.
Preferred skills
Matrixed global organization experience, Learning technologies and L&D ecosystem familiarity, AI-enabled workforce transformation knowledge.
Responsibilities
Manage and coach Market Solutions Leaders (MSLs) to execute the sale-to-renewal lifecycle; co-own regional revenue targets (ARR, retention, NPS) with Sales Leaders; define operating models for shared/channel solution teams; partner with Solutions IP and Professional Services for presales-to-delivery handoffs; drive adoption of AI-enabled workflows; ensure global standards with local market tailoring.
Seniority
Senior, executive people leader and global practice owner
