Commercial Account Manager
Core
Full-cycle account ownership for existing SaaS customers, driving net-new revenue through upsells, cross-sells, and renewals within the SMB segment.
Role type
Commercial Account Manager (SaaS)
Builds
Recurring revenue and expanded ACV for existing install base
Domain
SaaS / Sales Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Full sales lifecycle management, C-level relationship building, SMB segment expertise, product demonstration, quota overachievement, churn risk identification, executive presentation
Preferred skills
Strategic account planning, competitive intelligence, collaborative problem solving, market trend analysis
Technologies
Salesloft platform, CRM tools, presentation software
Responsibilities
Manage end-to-end account relationships including upsells, cross-sells, and renewals; prospect for new expansion opportunities within assigned territory; develop and execute success plans for high-value accounts; monitor account health to identify and mitigate churn risks; cultivate relationships with VPs and C-suite executives; provide accurate revenue forecasting; partner with internal teams to resolve complex client issues
Seniority
Mid-level, hands-on IC