Director of Customer Success - Australia, New Zealand and Southeast Asia
Core
Senior leadership role owning end-to-end customer project delivery, retention, and services growth for enterprise and government clients across the Asia Pacific region.
Role type
Director of Customer Success and Delivery Leadership
Builds
Secure identity workflows, biometric authentication, and lifecycle management solutions for financial services, telecommunications, healthcare, and critical infrastructure.
Domain
Cybersecurity / Digital Identity / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Customer success leadership, delivery management, geographically distributed team management, enterprise software project delivery, executive relationship management, commercial judgement, solution scoping, Statement of Work development, services revenue growth.
Preferred skills
Experience in banking/financial institutions, identity/biometrics/fraud prevention domains, multi-market Asia Pacific operations.
Technologies
TrustX platform, biometric authentication, identity verification systems
Responsibilities
Lead regional Customer Success and delivery organization; drive onboarding, adoption, and retention; manage senior client relationships and escalations; oversee project portfolio governance and performance; partner with Sales on new business and solution estimates; identify and grow billable services opportunities.
Seniority
Director, hands-on leadership with strategic oversight
