Customer Success Manager, Public Sector
Core
Own end-to-end success for a portfolio of public sector accounts, acting as a strategic partner and Voice of the Customer to drive retention, growth, and adoption of privacy protection services.
Role type
Senior Customer Success Manager (Public Sector)
Builds
Privacy protection SaaS platform for government agencies and public sector entities
Domain
Cybersecurity / Privacy / Public Sector
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Public sector account management, churn mitigation, executive business reviews, government procurement navigation, stakeholder management, project management, CRM proficiency
Preferred skills
Experience in privacy/security/threat intelligence industry, familiarity with federal/state/local government procurement processes, experience working with public sector organizations
Technologies
Salesforce, Gainsight, ChurnZero, Totango
Responsibilities
Own end-to-end retention experience for assigned public sector accounts; Identify opportunities for deeper adoption and account growth; Act as product expert and internal advocate; Build and execute account success plans tailored to public sector budget cycles; Lead Executive Business Reviews (EBRs); Own churn mitigation and renewal strategy; Navigate agency procurement processes and contract vehicles; Contribute customer stories and references; Mentor Junior CSMs
Seniority
Senior, hands-on IC
